Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, in its original packaging, and in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@erosaglo.com.

If your return is accepted, we will provide instructions on how and where to send your package. Please do not send items back without first contacting us, as unauthorized returns will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

You can always contact us for any return-related questions at support@erosaglo.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used skincare or beauty products
  • Items not in their original sealed packaging
  • Gift cards
  • Custom or personalized items

We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you have questions about your specific item, please contact us before requesting a return.

Exchanges

The fastest way to ensure you get the item you want is to return the original item (if eligible), and place a new order once the return is approved.

European Union 14-Day Cooling Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To be eligible, the item must be unused, unopened, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@erosaglo.com.