Shipping policy
Shipping Policy
Thank you for shopping with Erosa Glo. Below you’ll find important information regarding our shipping and delivery process.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Please note that processing times may be extended during holidays, promotional periods, or high order volume periods.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times vary depending on your location.
Typical delivery estimates:
- United States: 7–15 business days
- International: 10–20 business days
Please note that these are estimated shipping times and are not guaranteed.
Delivery delays may occur due to customs processing, weather conditions, carrier delays, or high shipping volume periods.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
We may occasionally offer free shipping promotions for qualifying orders.
Tracking Information
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Please allow a few days for tracking updates to appear after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and billing information at checkout.
Erosa Glo is not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping information, please contact us as soon as possible at support@erosaglo.com.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery times and transit delays are outside our control.
Erosa Glo is not responsible for lost, stolen, or delayed packages caused by shipping carriers, customs, or circumstances outside our control. However, we will do our best to assist you in resolving shipping issues when possible.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees determined by your local government.
These charges are the responsibility of the customer and are not included in our product or shipping prices.
Damaged Items
If your order arrives damaged or defective, please contact us within 7 days of delivery at support@erosaglo.com with your order number and photos of the issue so we can assist you.
Contact
For any shipping-related questions, please contact us at:
